Shipping policy

Shipping Policy

Notes

  1. Most orders are processed within 2–5 business days before dispatch.
  2. We ship via DHL, FedEx, UPS, USPS, Australia Post, Canada Post, and other local express services depending on destination and availability.
  3. Estimated delivery time is about 7–15 business days after dispatch. Please note that delivery times may be affected by factors such as holidays, strikes, natural disasters, and other circumstances beyond our control.
  4. If your package does not arrive within 25 days after your order, please contact Customer Support at:

support@yuansensetech.com

You may also contact the salesperson who has been communicating with you.

We proudly offer worldwide shipping.

Please note that we require 2 to 5 working days on average to fulfill your order before dispatching it.

Rest-assured we are doing everything in our power to get your order to you as soon as possible!

Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days.

Please consider that holidays, natural disasters, strikes, or other unexpected factors may impact delivery times.

For pre-ordered or back-ordered items

If your order contains a pre-ordered or back-ordered item, we will ship available items first and ship the remaining items when they become available.

If you ordered more than one item in a single order and receive only part of your order, the remaining items will be shipped separately once available.

Tracking your order

You will receive a confirmation email and/or text message (if you provided a mobile phone number) containing tracking information after your order has been dispatched.

Please allow 1 to 3 working days for tracking information to become available.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is a limited window to correct an incorrect shipping address.

Please contact us immediately at:

support@yuansensetech.com

if you believe you have provided an incorrect shipping address.

Returns

By placing an order on Yuansense, you are responsible for the cost of return shipping where applicable.

Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages

Yuansense is not responsible for lost or stolen packages after delivery confirmation by the shipping carrier.

If your tracking information states that your package was delivered but you have not received it, please contact the respective shipping carrier using the information provided with your tracking details.

If you have any further questions, please reach out to our customer support team at:

support@yuansensetech.com